CentacareCQ is your essential care provider during the COVID-19 outbreak

Aged Care and Disability Services

Aged care and disability services (including individual support services, and National Disability Insurance Scheme (NDIS) related services) are still being conducted with the following measurements in place:

• 5 metres distance must be maintained between people during service.
• Appropriate protective equipment will be used during service (this may include gloves, disposable gown, eye protection & surgical mask).

Clients are still able to receive the following Out of Home Services including:

• Shopping for food or other supplies (no window shopping)
• Attending appointments including medical appointments
• Attending another household – in line with social distancing
• Dropping the client off at an alternative location
• Other essential trips (please confirm at the time of booking).

Transport Services

CentacareCQ’s transport services continue during the COVID-19 pandemic with a number of safety measures in place to help reduce the risk of infection.

• 1x client per vehicle (1x carer is also permitted).
• Group bookings no longer available, with the exception of Renal Services.
• Clients & carers are not permitted to sit in the front seat.
• Vehicles will be disinfected between each trip.
• Services available from 6am to 1pm (Monday – Friday).
• CentacareCQ to arrange taxi services outside of these hours.

Phone / Video Chat

The following services are being offered via phone and web chat:

• Family Relationship Centre – phone 1300 783 544
• Family Support (including Hand in Hand Pre-Marriage Relationship Education and Domestic & Family Violence Support) – phone 1300 523 985
• Counselling and Psychology – phone 1300 523 985 or book online

Home & Yard Maintenance

CentacareCQ’s Yard Maintenance services continue; observing social distancing and PPE usage advice by the Department of Health.